Fast Track Staffing
03/23/16-Present
1028 E. Silver Springs Blvd.
Ocala, FL 34470-6706
352-622-2040

Working in Administration: Billing Staff at Phoenix House (15681 N. U.S. Hwy. 301, Citra, FL 32113), in Finance, using Microsoft Excel along with an intranet proprietary program (Welligent), processing claims, doing data entry, scanning, copying, emailing, using an adding machine, printing out payment detail reports and reconciling/balancing payments. Starting job title: Administrative Assistant. Ending job title: Administrative Services Coordinator. Starting Supervisors: John Velez (Director), Jamie Johnson (Facilities Office Manager). Ending supervisor: Tomasha Monroe (new Director). $13.00 p/h.
Duties:
· Managed and monitored subsistence payments and enforced policies and procedures for clients and counselors
· Used Excel, Outlook and Word regularly for reporting and tracking
· Utilized Welligent to adhoc claims for subsistence payments
· Performed administrative duties including data entry, scanning, copying and facsimile
· Ran the Payment Detail Report for reconciling & balancing client accounts
· Provided excellent customer service during interactions with clients and counselors regularly

Express Employment Professionals
01/28/16-03/12/16
1005 SW 10 St.
Ocala, FL 34474
352-414-5897

Warehouse Worker. Worked at Office Furniture 4 Less (for 5 days) working in the warehouse, moving furniture and loading/unloading trucks. (Address: 1503 SW 10th St., Ocala, FL 34471). It was originally supposed to be just a one-day assignment, but they kept asking me to come back again (choosing me over the other temps that also helped, since they said I was the only one who really worked), and once the assignment ended, they said if they ever need help again from the temp agency, they will specifically ask for me. Supervisor: Todd. $9 p/h.
Also worked for Axess Direct Inc./Cozy Mattress/PDI (for 2 days) unboxing, opening, loosening bolts, oiling, testing and re-packing pull-out folding mattresses. (Address: Capri Furniture, 1401 NW 27th Ave., Ocala, FL 34475) Supervisor: Laurin Owens. $11.00 p/h. Supervisor's cell phone: 336-318-5346. Supervisor's email: laurin@cozymattress.com. Supervisor's Fax: 336-472-2662. Supervisor's Office number: 336-472-2699. Office website: www.axessdirectinc.com. [Devin, the Front Desk Receptionist at Express Employment, sent me an e-mail saying, "Thank you for all your hard work out there. The supervisor was very pleased with the whole crew that went out."]
Also worked at Brick City Furniture for one day (1101 SW 37th Ave., Ocala, FL 34474), unpacking sofas, adding cushions to them, strapping them down and stapling the straps, cutting length of plastic bags and sealing them with a machine, putting the sofas in plastic bags, taping box siding to them for protection, stapling the bottoms of the plastic bags, stapling cardboard footing protection to the bottom of the legs, and carrying them on dollies. Also doing basically the same with cushioned chairs. Supervisor: Glenn Cameron. Phone: 352-237-1286. $10 p/h.
Also worked at Blockers Furniture for one day (1410 SW 12th Ave., Ocala, FL 34471), sweeping, screwing handles onto dresser drawers, unloading trucks, putting feet on the bottoms of sofas, unboxing sofas and chairs, bagging sofas and chairs up, shrink-wrapping them, hooking up power sources and testing power sofas. Supervisor: Jimmy. $9 p/h.
Also worked at Eccxi, a pool supplies company, in the Shipping department for 2 days (1216 SW 6th Ave. Ocala, FL 34471), locating product items in areas in the warehouse, picking/filling orders and packing (boxing or bagging) those orders, putting the orders on pallets to prepare them for FedEx or DHL pickup, using an electric pallet jack and also a manual pallet jack, scanning items into an inventory database using a digital tablet, and doing inventory counts. Loaded/unloaded trucks to ensure scanning inventory of items w/digital tablet. Supervisor: Michael Hoffman (owner). $10 p/h.
Also worked at Reilly Art Center for one day, helping to set up for the Ocala Symphony Orchestra, then working as a parking lot attendant for the performance, then breaking down the stage after the performance and putting away stands, chairs, raised floor platforms (and removing the legs from them), false walls, throwing away water bottles, etc. Supervisors: Pam and Evan. $10 p/h.
Also worked at Live Oak (3200 SW 110th Ave., Ocala, FL 34481) for Party Time Rentals, tearing down tents, loading tables and chairs into a truck, offloading them, etc. Supervisors: Bobby and Levi. $9 p/h. In addition, worked in Jupiter, FL, The Villages, FL, and On Top of the World, putting up large (10x10, 10x20 and larger) tents. Also worked at their secondary warehouse with supervisors Dennis and Steve, painting white picket fences. Matt at Express Employment told me I was one of just a handful of temp employees that they kept asking to come back, since I was such a hard worker.
Also worked at Angie Lewis-State Farm (416 E. Ft. King St., Ocala, FL) for one day as part of a focus group for a mock trial.

Express Employment Professionals
08/11/15-12/17/15
1005 SW 10 St.
Ocala, FL 34474
352-414-5897

Working as an Answering Service Operator at AnsaFone, 101 NE 2nd St., Ocala, FL 34470. Answering incoming calls for a large variety of accounts, taking messages as an offsite secretary, virtual receptionist, dispatcher or answering service operator, depending on the account. Generally it consisted of receiving inbound calls for businesses that are closed or otherwise unable to accept calls, keeping a record of the calls received and entering the details in a database. Clients include doctors, lawyers, apartment complexes, heating and air conditioning repairmen and plumbers. Responsibilities and scripting differed with each account, from clocking nurses in and out, to taking after-hour messages for lawyer's offices, to taking messages to schedule appointments for patients, and many other duties. Sometimes this would include making follow-up calls. Supervisor: Suzette Kannegieter. $10 p/h.
Summary of duties:
· Served as customer service operator for a high volume call center
· Used database and spreadsheets to track calls and customer complaints
· Processed customer payments and record payments to accounts
· Reviewed and submitted orders for customers to ensure accuracy
· Performed follow-up on accounts as needed for customers

Budget Print Center
07/13/15-07/16/15
1519 S Pine Ave
Ocala, FL 34474
352-351-4741

Graphic Artist. Using Adobe Illustrator and InDesign to design business cards, birthday invitations, baby shower invitations, funeral invitations, etc. Supervisor: Barbara Chancas (co-owner). $11 p/h.

Sitel
05/11/15
1417 N. Magnolia Ave. Ocala, FL
866-430-0052

Spent one day in the Training Class for Customer Service. Left after the first day because of a panic attack. $9.00 p/h.

ManPower
06/02/14-09/12/14
3200-103 SW 27th Ave
Ocala, FL 34471
1-855-591-7471

Working as a Records Clerk, electronically indexing and forwarding documents for DCF. Supervisor: Stacey Peterson. $9.50 p/h.
Summary of duties:
· Utilized State of Florida database to ensure all documentation was electronically indexed and sent to correct locations for the assigned regions
· Completed all assigned tasks within specific time frames as daily quotas were strictly enforced
· Sorted all final documentation for applicants (families) and uploaded to their MyAccess accounts
· Performed administrative functions to include filing and scanning

DialAmerica
04/29/13-06/18/13
3300 SW 34 Ave. Suite 170
Ocala, FL 34474
352-854-8860

Working as an Inbound, and later Outbound, Sales Agent. Supervisor: Jeremy Soco. Starting pay: $11.00 p/h (Inbound). Ending pay: $8.40 p/h (Outbound).
Summary of duties:
· Served as a sales agent and processed customer orders via telephone
· Utilized tracking system to report daily call volume, inbound and outbound
· Collected payments from customers and reviewed for errors and accuracy
· Posted payments to correct accounts
· Audited orders after completion to determine if any errors were made

Time Customer Service
06/28/10-01/18/13
1515 East Silver Springs Blvd.
Ocala, FL 34470
352/620-8100

Provided inbound telephone customer service at the communications and magazine fulfillment center for Time Inc.’s magazine titles, such as Time, People, Sports Illustrated, Real Simple, InStyle, Money, This Old House, Essence, Sunset, National Geographic, Cooking Light, Martha Stewart Living, and more. Starting Title: Customer Service Representative. Ending Title: Account Specialist. Supervisor: Angela Sammy. Starting pay: $8.00 p/h. Ending pay: $8.20 p/h.
Summary of main duties:
· Provided inbound telephone customer service at the communications and magazine fulfillment center for over 40 magazine titles including Time, Sports Illustrated and National Geographic
· Promoted from a Customer Service Representative to an Account Specialist

Ocala Star-Banner (newspaper)
12/07-04/09
2121 S.W. 19th Ave. Rd.
Ocala, FL 34474
352/867-4010

Created illustrations, front-page artwork, designed the weekly covers for GO magazine and GOCala magazines, created locator maps, information charts, updated the weekly fishing map, updated the weekly consumer rates chart, used Photoshop CS2, Illustrator CS2, InDesign CS2 on a Mac. Received a raise my second week there, plus a second raise a few months after that. Starting Title: Freelance Graphic Artist. Ending Title: Contract Graphic Artist. Supervisor: Richard Burgos (Design & Graphics Editor). Starting pay: $10.00 p/h. Ending pay: $13.50 p/h.

Graphics Plus (a division of Campaign Graphics Corporation)
09/07-12/07
1503 SW 10th Street (Hwy. 200)
Ocala, FL 34474
352/368-5080

• Working as a Graphic Artist to design and create artwork for signs, banners, vehicle wraps, book covers, t-shirts, building archways, cups, etc., primarily using Adobe Illustrator CS as well as Photoshop CS. Other job duties included: trimming printouts, digital trapping, installing grommets, and working with large plotters (Mimaki JV3-160S, Epson Stylus Pro 9600, and a Mimaki CG-130 FX cutting plotter). Supervisor: Glen Tamblinson (owner). $10.00 p/h.

Team Jedi Marketing, LLC
03/05-05/07
5481 SW 60th St.
Suite 201
Ocala, FL 34474
352/690-9600

• Worked as a Graphic Artist using (Adobe) Photoshop CS, Photoshop CS2, Illustrator CS and Illustrator CS2 to design patches, trading pins, lapel pins, buttons, and wristbands, for Girl/Boy Scouts, military, sports teams, fund raisers, etc. through several websites (wholesale-patches.com, perfectpatches.com, patchesforless.com, tradingpins4less.com, tradingpinsuperstore.com, tradingpinsdirect.com, wristbands-4-less.com, etc.). Also did phone sales (the owner said I have a “gift” as a salesman). Supervisor: Lee O'Neal (Sales Manager). Starting pay: $10.00 p/h. Ending pay: $19.00 p/h.

DialAmerica Marketing
01/05-03/05
3300 Southwest 34th Avenue
Suite 170
Ocala, FL 34474
352/854-8860

• Worked during the evenings as a Telemarketer, selling Bank of America Visa Platinum cards nationally. Supervisor: Trish McIntosh. Starting pay: $5.33 p/h. Ending pay: $9.62 p/h.

Adecco Employment
09/04-10/04 and 01/05-02/05
3101 SW 34th Avenue
Ocala, FL
352/291-2555

• In Sept./Oct., I worked for 3 weeks at Eckerds/CVS Pharmacy, stocking shelves. In Jan./Feb., I worked during the day at American Promotional Materials warehouse, packing and unpacking fireworks and unloading semi-trucks.

Spherion
04/03-08/04 and 02/05
500 SW 10th Street
Suite 307
Ocala, FL 34474
352/622-5273

• Skyline temp assignment:
  Created and presented a multimedia slideshow presentation (different music for each of 82 slides, animation, sound effects, photos, Photoshop artwork) in PowerPoint 2000 (on large dual screens, one at each end of the rooms, which I controlled from a laptop while operating the sound controls for 5 rooms separately for mike, dinner music, and presentation music/sound effects) for an awards ceremony for dealers (200+ people) at the Hilton.
  Desktop Publishing:
  Created booklets using MS Publisher 2002; Edited, cropped, colorized, painted into and combined photos, using layers, filter effects, brushes, Selection tools, etc. in Photoshop 7.0; added landscaping to photos of houses; used AutoCAD LT 2000; did Internet research; designed CD labels and jewel case inserts; created autorun promotional multimedia slideshows as well as a publication in MS Publisher, HTML, and Adobe Acrobat formats on CD and DVD; digital photography; designed and programmed two different innovative, interactive smart forms using complex formulas (utilizing SUM/IF/AND/OR/COUNTIF functions (including multiple nested functions), concatenation operators, drop-down lists, etc.) in MS Excel 2000 which automated Sales, Purchasing and Inventory processes; edited and revised floor plans using Photoshop 7.0.
  
  Del Zotto Products of Florida, Inc., "Pre-Cast Concrete Magazine" temp assignment:
  (My official title was: 'Superstore Catalog Director')
  Responsible for putting together their "Superstore Catalog" magazine. Sold advertising space to companies over the phone. Also worked as Assistant to the Advertising Director for "Pre-Cast Concrete News" magazine. Used Adobe InDesign CS to create .pdf files; transliterated hand-written Spanish translation of literature into Word and PowerPoint, and gave limited help with proofreading and corrections of Spanish text, though my Spanish is limited.
  
  Central Florida Community College temp assignment:
  One-day temp assignment using MS Word and Excel to create a database.

Mary K. Thomas Employment Services
12/02-01/03
P.O. Box 4781
Ocala, FL 34478-4781
352/622-2040

• Powerside Broadcast Network: worked as a Creative Writer: Hosted (and wrote the scripts for) a daily NetRadio program; Wrote scripts (and did one of the voices) for a weekly recorded Creative Team NetRadio web broadcast; Web Production (updating websites); Ad Specialist (creating ad lines); using: HTML; FTP Pro; Excel; MS Word.

Best Web Resources, Inc.
08/00-10/02
7420 SW 48 St.
Miami, FL 33155
305/662-9008

• Customer Service; Photoshop 5.5; contributed ideas toward the development of an intranet database.

Trivest
07/00-08/00
(Project)
2665 South Bayshore Drive, Suite 801
Coconut Grove, FL 33133-5462
305/858-2200

• Used Corel WordPerfect 8; Word 97; Lotus Organizer 4.1; CardScan, scanning; created a database; data entry; did mail merges; contacted customers.

EchoBridge
02/00-04/00
(Project)
168 SE 1st Street, 10th Floor
Miami, FL 33131
305/604-9200
Web Design, Computer Graphics

• Used Photoshop 5.5; QuarkXPress 4.0; and Macromedia DreamWeaver on Mac, Windows 95 and Windows NT, to create a website.

BFW Advertising
03/99-03/99
(Project)
5205 NW 33 Ave.
Ft. Lauderdale, FL 33309
954/733-9400
Desktop Publishing, Computer Graphics (contract)

• Used Photoshop 4.0.1 and Word 6 on Windows 95; created a publication for a client (Office Depot).

Deneba Software
06/97-12/98
7400 S.W. 87th Avenue
Miami, FL 33173
305/596-5644
Customer Support and Technical Support

• Provided customer support, technical support, and trouble-shooting advice for all versions of Canvas, Coach Pro, Big Thesaurus and Ultra Paint on all system versions of Macintosh, Windows 95, Windows NT, and Windows 3.1 for both networked and standalone computers.

Coulter Technology Center
09/95-05/97
11800 S.W. 147th Avenue
Miami, FL 33196-2500
305/380-3800

• Used Word 6.0, Excel, PowerPoint, The Chief 3.30A, and Visio Technical 4.0 (technical drawing program) for Windows.

Chase Federal Bank
08/95-09/95
(Project)
7300 N. Kendall Drive
Miami, FL
305/670-7600

• Used Word 5.0 for DOS, Lotus 1-2-3, and an adding machine.

Acer Latin America
08/95-08/95
(Project)
1601 NW 84 Ave.
Miami, FL 33126
305/715-7021

• Used Microsoft Access, Excel 5.0 for Windows, and Unix for Windows.

The Discovery Channel - Latin America
07/95-07/95
(Project)
One Alhambra Plaza, Suite 600
Coral Gables, FL 33134
305/461-4710

• Data Entry using Paradox for DOS.

Lennar Florida Partners
07/95-07/95
(Project)
760 NW 107 Ave. Suite 400
Miami, FL 33172
305/559-4000
Real Estate Firm

• Worked as an Administrative Assistant.

Central Bank
07/95-07/95
(Project)
1291 W. 49 St.
Hialeah, FL 33012
305/826-4947
Installment Loan Dept.

• Credit reports, verifying employment, data entry, filing.

Parsons Brinckerhoff
05/95-06/95
(Project)
5775 Blue Lagoon Drive Suite 310
Miami, FL
305/261-4785
Engineering Firm

• Created a slide-show presentation on PowerPoint 4.0 for Windows.

W. B. Doner & Co.
04/95-05/95
(Project)
1000 Corporate Drive
Ft. Lauderdale, FL 33334

• Worked on my own as an Administrative Assistant; created projects on a Mac using Microsoft Word and Excel; created hand-drawn commercial art illustrations to create coupons, menu boards, illustrated instruction sheet, etc.

Citibank
04/95-04/95
(Project)
8750 Doral Blvd.
Miami, FL 34045

• Word Processing on a Mac using Microsoft Word.

American Welding Society
03/95-04/95
(Project)
550 NW Lejeune Rd.
Miami, FL 33126
305/443-9353
Membership Dept.

• Data Entry on a Mac Powerbook and a Mac LC using StatView 4.0.

Symbiosis
03/95-03/95
(Project)
8600 NW 41 St.
Miami, FL
Production of medical instruments.

• Used Dbase 3+ to create a raw database.

Office Specialists
03/95-03/95
(Project)
3400 Lakeside Drive Suite 100
Miramar, FL 33027
305/437-5074
Temporary Employment Agency.

• Word processing using Microsoft Word 6.0; also used some PowerPoint.

American Welding Society
01/95-02/95
(Project)
550 NW Lejeune Rd.
Miami, FL 33126
305/443-9353
Welding Journal Dept.

• Proofreading; billing; cut and pasted ads; contacted advertisers; created a database on a Mac using Quark Express.

Texaco Latin America/West Africa
04/94-12/94
150 Alhambra Circle
Coral Gables, FL 33134
305/446-2231
Exploration, Public & Govt. Affairs, ITD.

• Data entry on Microsoft Excel; created labels in Canvas 3.0, filing.

JOBS HELD BEFORE APRIL 1994:

-UPS - Driver's helper (2nd time employed with UPS); seasonal employment, part time, temporary, Christmas season, Miami, FL

-Data Access Corporation - 8 1/2 years; various positions, including Inventory Control, Data Entry, Forklift Operator, Cartoonist for 2 years for 'Flexlines' magazine, Warehouse Supervisor, Maintenance, Shipping and Receiving Clerk, Miami, FL Warehouse Supervisor/Shipping and Receiving/Inventory Control/Forklift Operator 1986-1994 14000 SW 119th Ave. Miami, FL 33186 305-238-0012
Summary of main duties:
· Supervised two warehouses, maintaining inventory and supplies by receiving, storing, and delivering items; securing warehouse; supervising staff
· Moved inventory by scheduling materials to be moved to and from warehouse; coordinated inventory transfers with related departments
· Maintained inventory by conducting monthly physical counts; reconciling variances; inputting data
· Verified and kept records on incoming and outgoing shipments and prepared items for shipment: compared identifying information and counted items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records


-Dawson Columns - Forklift Operator, using cutting torch, working with steel punch machine, working with steel columns, Miami, FL

-Miami International Airport - Ramp Agent: loading/unloading planes, chocking planes, etc., Miami, FL

-Delivery driver (while attending Bob Jones University), Greenville, SC

-Dining Common worker (cleaning metal tables, filling ice carts and putting them out, washing racks, etc.) and Food Delivery driver to Elementary school and Hospital (while attending Bob Jones University), Greenville, SC

-McGuirt Installations (installing furniture and shelves in libraries, prisons, etc. throughout various cities in Florida, such as Lakeland, Jacksonville, etc), based in Miami, FL

-Circle C Youth Ranch Camp Counselor (for 2 summers), Miami, FL

-Teacher of P.E. and Study Hall at Westwood Lake Christian School (P.E. at the Elementary School; Study Hall at the High School), Miami, FL

-Teacher of Art (daytime) and Weighttraining (eves) at Little River Community School, Little River, FL

-Bible Bookstore (one day freelance job), helping move things around and setting things up (furniture, etc.).

-UPS (loading/unloading semi-trucks) while attending Miami-Dade South Community College, Miami, FL

-Manpower Temp Agency (installing PVC pipe, etc.), Miami, FL

-Pool cleaner's helper (also designed a flyer for this company), Miami, FL

-Painting houses, Miami, FL

-Cleaning garages, kitchens, and other odd jobs, Miami, FL

-Parts Cleaner (Pitts Engine and Transmission), Miami, FL

-K-Mart Sporting Goods (cashier, etc.), Miami, FL (my first job after High School)

-Freelance making and selling of leather goods (purses, wallets, belts, visors, wristbands, etc.): drawing intricate designs and scenery, using swivel knife to cut designs, painting designs, Miami, FL (while attending High School)

-Church Custodian's assistant (at Hope Lutheran Church; vacuuming, putting up Hymn numbers, mowing church lawn; plus mowing lawns in neighborhood, which the custodian had as a side job), Miami, FL (around Jr. High or High School age)

-Brick mason's assistant (hauling cement in wheelbarrows, carrying cement blocks, etc., working with my granddad, uncle and cousins for 1 1/2 months), Avoca, IA

-Mowing lawns (from Elementary School through High School), Miami, FL